The statutory withdrawal period is 14 days, during which a contract can be withdrawn without giving reasons. The withdrawal period is fourteen days from the day the contract is concluded.
Digital software deliveries cannot be returned after the serial number has been sent. The revocation expires as soon as the serial number for activation has been sent to the customer by email after receipt of payment.
“Exception to the right of withdrawal” (right of withdrawal)
The consumer has no right of withdrawal (right of withdrawal) for the delivery of digital content not stored on a physical data carrier if the entrepreneur, with the express consent of the consumer, in connection with his knowledge of the loss of the right of withdrawal (right of withdrawal) at an early start with the fulfillment of the contract and after Provision of a copy or confirmation in accordance with Section 7 (3) FAGG – the delivery has started before the otherwise existing withdrawal period has expired.
According to Section 7 (3) FAGG, the consumer will receive a confirmation of the concluded contract on a permanent data carrier (e.g. e-mail) together with the information specified in Section 4 (1) FAGG within a reasonable period of time after the conclusion of the contract, but no later than before the start of the provision of the service provided, unless this information has already been made available beforehand on a permanent data carrier. The confirmation of the contract contains in any case a confirmation of the consent to the immediate provision of the service and the knowledge of the consumer that the right of withdrawal (right of withdrawal) is no longer applicable.